Billing

Payments Methods - We accept VISA, Mastercard, and Discover debit and credit cards. Also, we accept PayPal payments.

Sales Tax - Missouri sales tax (7.63%) will be applied to orders shipped to Missouri, regardless of billing address.

Checkout Problems - Please make sure that the billing address entered on the checkout page matches that of your credit card statement. If that address differs, you order may not be successfully processed. If you continue to have errors and are using PayPal, please consider using a credit card instead. If you are unsure whether your order went through, check your e-mail to see if you received a receipt. If not, please contact us and we will look into the issue for you.

Shipping & Tracking

Order Status - We process orders multiple times throughout the day (Monday through Friday), excluding holidays. For orders placed before 4:30 pm EST on these days, will be shipped the same business day unless there is a problem with your order (shipping address, out of stock item, etc.)

Successfully placed orders receive an e-mail receipt with your order details. If you do not receive this item, please check your SPAM folder or contact us for confirmation.

If you need to modify your order, please contact us immediately via e-mail. We will not be able to make changes to your order after your order has shipped. Orders cannot be canceled once they are placed.

PO Boxes & APO Addresses - We ARE able to ship to PO Boxes and APO addresses using our Flat Rate shipping method. Please make sure to select this shipping method and enter all the details needed to deliver the item(s) using this method (box number, military routing information, etc.).

Tracking Your Order - Once your order has been shipped, you will receive an e-mail with your tracking information. Your tracking information can also be found by logging into your account and clicking the "Order history" tab.

Returns

We want to make sure that you have the best Nicole Rae experience possible. If something isn't right with your order, please contact us and we'll do our best to fix it for you.

Items are eligible for return if:

  • All items are un-worn, un-washed, un-altered and have the original tags still attached.
  • Items are received within 30 days from the original purchase date

Credit will be issued in the form of store credit only. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.

Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

To Return an Item via Mail - Review the criteria above and make sure that the item(s) are eligible for a return, mail them to our store address and make sure to include your receipt.

Nicole Rae Boutique
117 Concord Plaza Shopping Center
St. Louis, Missouri 63128

Once we receive your item(s), they will processed within 1-3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. You will receive an email with a store credit code, which can be applied at checkout.  Shipping charges are non-refundable

Gift Cards

Purchasing Gift Cards - Gift cards can be purchased over the phone by calling 314-270-9191 or visit our store in St. Louis, MO. Gift cards that are purchased over the phone are mailed via USPS to the recipient.

 

Sizing

Nicole Rae Boutique is a retailer for contemporary ladies clothing, so sizes generally run smaller than a traditional chart can be seen below. However, each brand and style fits differently.  We hope this information is help for you.

If you have specific sizing questions, feel free to use our "Contact Us" option or give us a call. We are happy to help!

Billing

Payments Methods - We accept VISA, Mastercard, and Discover debit and credit cards. Also, we accept PayPal payments.

Sales Tax - Missouri sales tax (7.63%) will be applied to orders shipped to Missouri, regardless of billing address.

Checkout Problems - Please make sure that the billing address entered on the checkout page matches that of your credit card statement. If that address differs, you order may not be successfully processed. If you continue to have errors and are using PayPal, please consider using a credit card instead. If you are unsure whether your order went through, check your e-mail to see if you received a receipt. If not, please contact us and we will look into the issue for you.

Shipping & Tracking

Order Status - We process orders multiple times throughout the day (Monday through Friday), excluding holidays. For orders placed before 4:30 pm EST on these days, will be shipped the same business day unless there is a problem with your order (shipping address, out of stock item, etc.)

Successfully placed orders receive an e-mail receipt with your order details. If you do not receive this item, please check your SPAM folder or contact us for confirmation.

If you need to modify your order, please contact us immediately via e-mail. We will not be able to make changes to your order after your order has shipped. Orders cannot be canceled once they are placed.

PO Boxes & APO Addresses - We ARE able to ship to PO Boxes and APO addresses using our Flat Rate shipping method. Please make sure to select this shipping method and enter all the details needed to deliver the item(s) using this method (box number, military routing information, etc.).

Tracking Your Order - Once your order has been shipped, you will receive an e-mail with your tracking information. Your tracking information can also be found by logging into your account and clicking the "Order history" tab.

Returns

We want to make sure that you have the best Nicole Rae experience possible. If something isn't right with your order, please contact us and we'll do our best to fix it for you.

Items are eligible for return if:

  • All items are un-worn, un-washed, un-altered and have the original tags still attached.
  • Items are received within 30 days from the original purchase date

Credit will be issued in the form of store credit only. If your return does not meet the above criteria, do NOT attempt to return it, as it will be rejected by our returns department.

Also, we suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost while in-transit to us.

To Return an Item via Mail - Review the criteria above and make sure that the item(s) are eligible for a return, mail them to our store address and make sure to include your receipt.

Nicole Rae Boutique
117 Concord Plaza Shopping Center
St. Louis, Missouri 63128

Once we receive your item(s), they will processed within 1-3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. You will receive an email with a store credit code, which can be applied at checkout.  Shipping charges are non-refundable

Gift Cards

Purchasing Gift Cards - Gift cards can be purchased over the phone by calling 314-270-9191 or visit our store in St. Louis, MO. Gift cards that are purchased over the phone are mailed via USPS to the recipient.

 

Sizing

Nicole Rae Boutique is a retailer for contemporary ladies clothing, so sizes generally run smaller than a traditional chart can be seen below. However, each brand and style fits differently.  We hope this information is help for you.

If you have specific sizing questions, feel free to use our "Contact Us" option or give us a call. We are happy to help!